Refund Policy

Last Updated: October 19, 2025

We want you to be completely satisfied with your purchase. Our goal is to make your shopping experience simple, transparent, and worry-free. Please read our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.

Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return, your item must be unused, unworn, and in its original packaging with all protective films, tags, and accessories included.
Please contact us at info@josephlatoure.com before sending any item back. Unauthorized returns may not be accepted.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery at info@josephlatoure.com.
Include your order number, a brief description, and clear photos of the issue.
Once approved, we will offer a replacement or full refund, depending on your preference and stock availability.

We cover return shipping for damaged or incorrect items.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees (if applicable) are non-refundable, except in cases of damage or error on our part.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank or credit card account again.
Contact your bank or payment provider, as processing may take additional time.
If you’ve done this and still have not received your refund, please contact us at info@josephlatoure.com.

Cancellations

Orders can be canceled within 24 hours of purchase if production or shipping has not yet started. Once processing begins, we cannot guarantee cancellation.

Contact Us

If you have any questions about our Refund Policy, please reach out to us at:
📧 info@josephlatoure.com